NDIS Referral Application
1800 572 401
Login
Home
About Us
All Services
Disability Services
Support Work
Coordination of Supports
Specialist Support Coordination
Respite & Short Term Accomodation(STA)
Supported Independent Living (SIL)
Allied Health Supports
Occupational Therapy
Behaviour Management
Aged Care Services
Home Care Packages
Home Care Services
Aged Care – Pricing
News & Events
News
Events
FAQs
New to NDIS and Aged Care
Careers
Contact Us
Staff Induction
Staff Induction
Full Name
(Required)
What is out Philosophy of Care?
1. To maintain optimal independence for our clients. Our strategy is to ensure our client’s maintain good health, wellbeing and independence and are therefore not to replace tasks that our clients are capable of doing themselves.
Correct
False
2. To provide our clients with whatever care they need. If a client asks us to do something, as long as it is reasonably within our capability, we should do this for them to make their lives easier.
Correct
False
3. To push “Help” and encourage our clients to be as independent as possible. The right answer is Correct
Correct
False
4. The Role of a Support Worker can include many things. Look at the list below and tick all the boxes that fall under the general duties of a support worker
Follow the support plan at all times, and provide the support and care described in the support plan, such as personal care, housekeeping support, shopping, respite, social support
Providing information about other workers/staff or other participants when asked repeatedly by a participant
Advise the Team Leader if support other than that described in the support plan appears necessary
Promote and foster the independence of the service user
Putting aside your personal boundaries to fulfil tasks requested by participants that fall outside of your typical role
Provide active companionship with service users in their own home
Report to the Team Leader any changes observed in the service user, the home’s safety or other relevant aspects of the home environment
Promote safety by following organisational OHS requirements and guidelines
Provide financial assistance to participants struggling with their personal expenses
Communicate respectfully with all individuals including service users, representatives, staff and the community
Contribute to continuous improvement by involvement in staff meetings, planning days, and feedback mechanisms
Participate in education and training opportunities
Answering questions participants have about payment rates or support worker personal finances
Client specific tasks that are requested or explained by Team leader
5. The NDIS requires that all Support Workers are suitable for working with participants and ask that all Employees have the following Identification checks. Please check the boxes for the checks you have.
100 points of evidence for proof of Identity
Police check (National and International) updated every 3 years
Current working with Children Certificate (WWCC)
First Aid Certificate
Cardio Pulmonary Resuscitation (CPR) Certificate ( every 12 months)
Current Driver’s license
Full comprehensive insurance for vehicle
Completed NDIS Disability Worker Orientation Module (On-line free)
NDIS worker screening check
6. The NDIS has a Disability Worker Exclusion List protect the safety of vulnerable people and to ensure disability workers are able to be trusted with their care. There are three different criteria that would make someone ineligible to be a support worker. What are they?
Previous terminations, Engagement History, Resignation following commencement of investigation.
Criminal offences, Engagement History and Resignation following commencement of investigation.
Accusations of impropriety, criminal offences, previous terminations.
7. We have a Zero Tolerance Policy for abuse in any form. Select from the list below what constitutes abuse.
Financial or material abuse
Refusal
Neglect
Social abuse
Emotional or psychological abuse
Physical abuse
Stern words
Sexual abuse
Verbal abuse
8. In some cases, a support worker may have concerns relating to a participant’s money or finances. These concerns could include worry that a participant is being taken advantage of by a third party, that they have lost or misplaced money or valuables, that they are not capable of managing their own financier responsibly or that they may be accused of allegations of misconduct. If these concerns arise, what should be done?
The support worker should discuss this directly with the participant before contacting anyone to see if it can be handled privately.
The support worker should offer to assist financially from their own pocket.
The support worker should immediately notify the Case Manager or their Team Leader of their concerns.
9. What are the most important things staff must ensure they do if a participant hands them money (cash, cheque, voucher) and asks them to make a purchase on their behalf (such as grocery shopping)?
a. Record everything in your notes including the purpose of the transition undertaken on behalf of participant.
b. Count any cash carefully in front of the participant on receipt.
c. Obtain transaction receipts d. Carefully count out and return any change money to the participant and provide all transaction receipts to the participant.
d. Both the Staff and participant are to sign the entry; confirming the correct details have been recorded.
____________________
a. Record in your notes that the participant asked you to make a transaction for them.
b. Pay the transaction with your own money first.
c. Provide the participant with a receipt and wait for them to reimburse you.
_____________________
a. Trust that you have a good working relationship with the participant after working with them for any length of time and decide that you don’t need to go through recording the process.
b. Conduct the purchase as requested and verbally confirm with the participant how much the cost was without providing a receipt.
10. Money handling for a vulnerable person comes with many rules to avoid misappropriation, mishandling and misunderstanding. <br>It’s extremely important that all staff know what boundaries are with money handling as their consequences can come, not only from an employment standpoint, but a legal one if funds are misappropriated or mishandled. Please select from the below list all things staff MUST NOT do to adhere to the policy and procedures.
Handle Participant money in excess of $50.00 per transaction.
Purchase anything with a Participant ’s money for anyone, other than the Participant.
Receive any benefit associated with spending a Participant ’s money.(e.g., using the worker’s own rewards card)
Ask for, or accept, any gift or loan from a Participant.
Loan money to a Participant.
Offer any form of financial advice, or information which may be construed as financial advice, to a Participant.
Engage in any gambling activity on behalf of a Participant, or with a Participant ’s money.
A Staff is never allowed access to a participant’s personal identification number (PIN) or to use an automatic teller machine (ATM) on the participant’s behalf.
Pay for parking or groceries with the intention of obtaining reimbursement either from a participant directly or through their NDIS funding.
Keep note of all transactions performed at participants request and provide documentation and receipts.
11. When is it okay to express private or confidential information to a third party (such as other participants, co-workers or your own friends and family members)?
When it suits you as long as you leave out their names and identifying information.
When you are asked multiple times.
When this information is part of a funny story you’re telling.
Other
Menu
Close Menu
Font Resize
A-
A+
Reset Font Size
Keyboard Navigation
Legible Fonts
Contrast
Choose Contrast
black
white
green
blue
red
orange
yellow
navi
Underline Links
Highlight Links
Reset All Settings
Greyscale Images
Invert Page Colours
Stop Animations
Close Menu
Accessibility by WAH