FAQs

Support Coordination is a Capacity Building Support that can help you understand and use your plan to pursue your goals, connect you with NDIS supports, community, mainstream and other services.

Support Coordination is available to help participants navigate the NDIS so that you are able to get the most out of your funding.

Our experienced Support Coordination staff can act on behalf of the participant to implement your plan, contact organisations, community groups and services to research your options, build on your capacity to self-advocate so you can make an informed decisions about which services you would like to purchase with your NDIS funding.

1. Ask your Health Professional about eligibility for NDIS funding.
2. Contact either your nearest Local Area Coordinator or the NDIS (1800 800 110) general line to help you get started.
3. Complete & submit your application either via post or a phone call with NDIS (1800 800 110) with relevant supporting documentation attached (Doctors reports etc).
4. Wait to hear back about approval (This process can be lengthy).
5. Upon approval, get in touch with Farris Care, your Service Provider of choice to begin receiving support in achieving your goals.

Information about eligibility for NDIS funding can be found in the following section on the NDIS website: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

Further clarification on exactly how to apply for NDIS funding can be found on their website here: https://www.ndis.gov.au/applying-access-ndis/how-apply

It can be confusing when trying to figure out exactly what your NDIS funding can assist you with. You can find out more about this by visiting our Support You Need page or by checking out the NDIS website for more information here: https://www.ndis.gov.au/understanding/supports-funded-ndis

The first step in the sign up process is to visit the MAKE A REFERRAL section of our website and submit a referral so we can begin. After you’ve submitted this, a member of our admin team will contact you to follow up on the next steps.

If you struggle to complete this referral or have questions regarding what services we offer or what services you may require, you can call us on 1800 572 401 or email contact@farriscare.com.au to have a discussion and clarify any confusion you may be facing.

If you have Support Coordination in your plan, a meet & greet will then be organised with a Support Coordinator best suited to you where you can further discuss what support you’re looking for and what arrangements you’d like to see made. During this meeting, or via email should you not have Support Coordination in your plan, you will be sent a Service Agreement with a list of the line items we have discussed providing services for.

Once you have read and sent back your signed Service Agreement your journey with Farris Care Services can begin.

Our team at Farris Care Services are passionate and resourceful professionals that specialise in Mental Health, Psychosocial and Physical Disability. We work collaboratively with you and all services involved in your care — this can include not just your NDIS support Services but also your GP or health related services, TAFE or even the Department of Housing to ensure you are linked with the highest quality providers and services to support your needs and are being appropriately advocated for.

We believe in the importance of informed choice and take the time to educate you when needed about the supports that can be funded by your specific NDIS plan and how it can be best implemented to get you the most out of your plan. We develop a comprehensive goal orientated plan in collaboration with you to ensure that from the start of your plan until the end, your supports are working toward helping you achieve what is most important to you.