Farris Care Induction Questions

Name(Required)

First Last

Email(Required)

Phone(Required)

1. What Travel Expenses are covered by Farris Care?(Required)

All expenses are covered.

Tolls and parking tickets I get with the client are covered. 

Farris Care covers only kilometres travelled while with the client.

Parking in hospitals or other paid parking lots is covered.

2. If I have a concern about a client or my schedule, who should I contact?(Required)

Roster Managers.

Payroll Officer

HR Manager

3. If I have a concern about my fortnightly pay, who should I contact?(Required)

Roster Managers.

Payroll Officer

HR Manager

4. If I have a concern about my workload, rates, leave or personal concern, who should I contact?  (Required)

Roster Managers.

Payroll Officer

HR Manager

5. What should I do before and after handling any money for a participant?(Required)

Inform the roster manager of the expected transaction and send a photo of the receipt and confirm with the client before and after what is being purchased and what change was received.

Deal directly with the client without informing the roster manager. 

Follow instructions given by the client or the clients family without following company policy.

Tell the roster managers before and after the transaction without getting a receipt.

6. Can I handle more than $50 for a participant?  (Required)

Yes

7. Can I use a participant’s card for them?(Required)

Yes

8. If I choose to give my personal money to a participant as a loan or for any other reason, will Farris Care reimburse me if they don’t pay it back?(Required)

Yes

9. When is it okay to share private information about a participant?(Required)

Never without their consent.

Only in my notes or to a supervisor if there is a reason for concern, but not with anyone else including their doctors or therapists unless I have their consent first.

It’s okay to share with their doctors and family members.

10. What should I do if an incident happens while I am with a client?(Required)

Call 000 if the client or I are in danger or in an emergency situation. Perform First Aid if required and contact the office as soon possible. After the incident is over, complete an incident report.

Call the office first even in an emergency situation.

Call 000 in an emergency, no need to contact the office. 

Informing the office and writing about it in shift notes is enough without completing an incident report.

11. If a client asks me to remove my shoes in their home what should I do?  (Required)

Respectfully explain that you cannot remove your shoes as this is an OH&S risk, but you can wear shoe covers instead.

Take off your shoes to make the client comfortable. 

Refuse to take off your shoes without giving the client a reason.

12. Is it okay for me to give a client their medication if I do not have an Assist with Medication certificate?(Required)

No. I cannot help in any way.

Yes, I can do it to help them out.  

No. I cannot touch their Webster pack, but I can remind them to take their medication and get them a glass of water and help in other ways without directly handling medication.

13. If a client has a cultural or individual preference I don’t understand, what should I do?(Required)

Make assumptions or ignore them when they are brought up.  

Ask the client to explain themselves. 

Call the office and ask for further clarification on how to best work with the client.

14. What do I need to do as soon as I start my shift?(Required)

Clock on with my location settings turned on.

Clock on with my location off 

Start working, no need to clock on

15. What do I need to do at the end of every shift?(Required)

Clock off with my location settings turned on and write notes about the shift.

Clock off with my location off. 

Clock off without writing any notes. 

Leave without clocking off or writing notes.

Farris Care Induction Questions

Click Below to Watch the Farris Care Induction Video

Farris Care Induction Questions

Quick Links